Accessibility Remediation Program
Building an enterprise accessibility monitoring program that achieved WCAG compliance, raised scores significantly above industry benchmarks, and embedded inclusive design as a shared organizational value rather than a centralized compliance function.
The Problem
Digital properties across multiple divisions had significant accessibility gaps with no systematic monitoring, no remediation workflow, and no shared awareness among content authors and designers of how their decisions were creating barriers for users with disabilities. Accessibility was treated as a checklist item rather than a design principle, resulting in recurring issues and no measurable improvement over time.
♿ Siteimprove dashboard showing baseline accessibility score and issue categories
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The Approach
I implemented Siteimprove monitoring across all web properties to establish a baseline and surface issues systematically. Rather than centralizing all remediation work, I built an education and advocacy program that trained colleagues across design, content, and marketing teams to understand accessibility requirements and apply them independently in their own workflows.
- Siteimprove implemented across all digital properties for ongoing monitoring
- Baseline established and issues prioritized by impact and frequency
- Remediation workflow built for systematic issue resolution
- Training curriculum developed for content authors, designers, and marketers
- Accessibility standards documented and embedded in publishing workflows
- Equity and inclusion committee established to sustain organizational commitment
📋 Accessibility training materials and remediation workflow documentation
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The Outcome
WCAG compliance was achieved across digital properties. The accessibility score improved by 16 points and the Siteimprove Quality Assurance score was raised from 84.3 to 97.1. More importantly, accessibility awareness became a shared organizational value embedded in how teams work, rather than a compliance obligation managed by a single person.